"My wife and I moved into our new home during the winter. Our boiler worked great for heat, but when the summer months hit, and our newborn son arrived, we quickly realized that we needed central AC to stay comfortable, because our window AC’s were not cutting it! We called a few companies out to consult with us on our AC options. Matt from Royal Air was, by far, the most thorough and patient with us. He answered our questions about aesthetics and brought in sample pieces of ductwork so that we would know how much space would be taken up in our attic and closets. He also made sure we installed the correct size equipment and gave us several equipment options. Matt’s expertise and Royal’s reputation were big reasons we decided to contract with Royal Air to install our new air conditioner.
The install crew was great. It was a brutal hot week and the guys had a great attitude. They worked hard and kept our home clean, which was important to us with our newborn around. They finished on time, and completed the work as quoted. Best of all, the system is awesome. We went with a Trane two-stage condenser and variable speed air handler with 2 duct zones. We could not be happier with the way things turned out.
The office staff was a huge help throughout the rebate process, and seamlessly supplied documentation for our Mass Save Heat Loan.
We could not recommend Royal Air enough. Their customer service has been great throughout the entire process and with 37 years of experience, we know we are in good hands to maintain the new equipment."
"When we decided to move our company’s home office to the North Shore, we reached out to a trusted contractor to oversee the renovation of a Victorian home into two overnight apartments and office space. The home had a newer boiler system for heat but no AC. We asked our contractor for a recommendation for an HVAC company. They recommended Royal Air Systems, so we contacted them. Matt came out and assessed the home and reviewed the construction plans. He explained our options, which were limited by space constraints. Matt was patient as we requested several different price and scope scenarios in order to see what we could fit in our budget. I think he made 3 or 4 trips to the house before we proceeded with the project. In the end, we decided on a Mitsubishi split heat pump with multiple indoor units to maximize the AC without sacrificing floor space.
The install crew was neat and courteous. The office was in active use while the HVAC was going on. The crew coordinated with the general contractor and kept us up to speed on the project and solicited our input when aesthetics were involved. The project was completed in time for us to enjoy the AC before summer was out.
Our confidence in Royal was bolstered when a few weeks after the system was installed, we encountered a problem with the system. A service technician came the same day, found the cause of the problem and ordered the part necessary to correct it. A team was back the next day to replace the defective part and our system was back up and running by lunchtime.
We intend to expand our system next year as our budget allows and will be glad to have Royal complete another project for us. We highly recommend their services!"
"Even when the entire town lost electricity during our installation, Royal went beyond all expectations at taking care of us."
—J.C. North Andover, MA
"Your professional and knowledgeable handling of my call today gave me great relief. You don't appreciate heat in your home until you wake up and it's not there!...."
—J.K. Reading, MA
"As a homeowner with no expertise with air conditioning systems, it is a wonderful thing to find a reliable & trustworthy source for repairs. I will not hesitate to recommend Royal Air Systems, Inc. ..."
—K.B. North Reading, MA
"I would definitely recommend Royal Air Systems to friends & family. I had 2 failed systems and Royal Air had a quote and all systems replaced within 3 business days, absolutely amazing!! True professionals all around!"
—J.M. Concord, MA
"...I was impressed by the professional manner and neatness of all the techs who worked at our house... I would like to thank everyone who was involved in the installation."
—H.B. Weston, MA
"Just a little note to thank you for your continued excellent service. Your office staff and service people are always so very courteous and helpful and certainly are an asset to you and your fine company. I appreciate genuine caring attitude all of them have and want to let you know that you are excellent at choosing such a fine team."
—J.N. Burlington, MA
"I'm simply writing to say thank you. When I read an article or hear others discussing 'customer service,' I often think that they should simple come to you to see how it's done. Consistently the folks on the phones and your service personnel are responsive, extremely pleasant (even on a really busy day) and you have always kindly accommodated my less that predictable schedule...."
—S.T. West Peabody, MA
"You really go the extra mile to make a customer feel well cared for. Thank you."
—M.P. Lynnfield, MA
"...He really cared about us, our concerns, and genuinely wanted us to be happy with the final product..."
—M.B. Andover, MA
"Arthur: Thank you. Rob is a class act. He and his guys did a great job-extremely polite and respectful to me and my home and efficient!"
—C.L. Stoneham, MA
"...I've spoken with your firm before - not used you- but knew 1 day I would. You take 'attention to detail' and make it happen---I like that!"
—B.B. Reading, MA
"Thanks to Ken for working with me to find the least offensive installation location. Working with you all was easy and enjoyable."
—H.C. Winchester, MA